Our priority is getting your cash fast while maintaining good relations with your customers. Where appropriate, we negotiate realistic repayment plans that take into account customers’ financial circumstances. Over the years, we have refined our process and arrived at the following three phases.
- Written reminder We first contact the debtor by post. People often take letters from debt collection companies more seriously, so the reaction rate is higher.
- Telephone reminder If the first step doesn’t result in payment, we remind your customer by telephone or by other channels, such as a text message. We collect most debts in this phase.
- Legal action If all else fails, we will evaluate, in conjunction with you, potential legal action. Our extensive experience and knowledge enables us to advise you on whether legal action has a good chance of success.
Our exact process is determined by the individual case. If appropriate, we may adapt the above phases to best suit the case at Hand.