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Make a payment or manage your account

Customer options

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Customer Self Service Portal

You can manage your account by creating an account and logging into the Customer Self Service Portal. Details will be on any communication sent to you from EOS.
Customer Self Service Portal
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Make a one-off payment

Use this option if you simply want to make a one-off payment. You will need your EOS Reference number which can be found on any communication sent to you from EOS.
Make a one-off payment

Got questions about your EOS letter? 
We've got answers!

Received a letter from us and not sure what it's all about? No worries, we're here to guide you through it. Whether you're curious about payment options, questioning the letter's authenticity, or just need to talk things out, our FAQ page has got you covered.

Explore our FAQs

EOS Solutions UK Plc

Office


Lytham House
Kelvin Close
Birchwood

WA3 7PB Warrington

United Kingdom


Phone: +44 1925 816626

[email protected]


Business hours:

Monday to Friday
8:30 a.m to 5:00 p.m

Closed on Bank Holidays

Debt advice

We’re always available if you need any further advice and support but you can also get FREE independent advice from the following sources.
Further FREE, confidential and independent advice is available by following the links provided on the government website.

Logo MoneyHelper
www.moneyhelper.org.uk

0800 138 7777
Mon to Fri:
8am to 6pm
Sat:
Closed

Logo StepChange Debt Charity
www.stepchange.org

0800 138 1111
Mon to Fri:
8am to 8pm
Sat:
8am to 4pm

Logo National Debtline
www.nationaldebtline.org

0808 808 4000
Mon - Fri:
9am to 8pm
Sat:
9:30am to 1pm

Logo PayPlan
www.payplan.com

0800 316 1833
Mon - Fri:
8am to 8pm
Sat:
9am to 3pm

Quality. Security. Sustainability.

EOS Solutions UK is committed to delivering exceptional services, protecting information and operating responsibly. As part of the EOS Group, we are certified to ISO 9001 and ISO 27001. The EOS Group is also among the top 5% of sustainable companies globally and was awarded a gold medal by EcoVadis in December 2025. The assessment pertains to EOS Holding GmbH with a group assessment scope — the official recognition can be found here. EOS was also recognised by Morningstar Sustainalytics as both an ESG Industry and Regional Top Rated company in 2025.

Copyright ©2025 Sustainalytics, a Morningstar company. All rights reserved.

LRQA Certified ISO 9001 certification logo with UKAS Management Systems accreditation

LRQA Certified ISO/IEC 27001 certification logo for information security management

EcoVadis Gold Medal – Top 5% sustainability rating, December 2025

Sustainalytics Industry ESG Top Rated 2025 award by Morningstar

Sustainalytics Regional ESG Top Rated 2025 award by Morningstar