EOS Solutions UK is an FCA professional debt recovery agency in the UK who are Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006). We work on behalf of a number of businesses, helping them to contact their customers in relation to unpaid accounts and then arrange affordable repayment plans.
EOS Solutions UK is registered with the Information Commissioners Office for the purpose of Data Protection. It is important that we confirm that we are talking to the account holder before discussing any personal details as we would not want to release any personal information to an unauthorised third party.
We do understand that you may be cautious about confirming details over the phone so if you receive a call from us our advisors will always clearly identify where they are calling from, but unfortunately will not be able to disclose the purpose of our call until we are confident that we are speaking with the account holder.
If you feel as though you may need help and advice with your current financial circumstances, you can contact a free and impartial debt advice service. Stepchange Debt Charity could offer you this advice and you can contact them on 0800 138 1111 or visit their website at www.stepchange.org. Please let us know if you are currently dealing with/plan to deal with a third party organisation so that we can support you by giving you the time to get the help you need.
Please contact us and let us know the reasons why you don’t feel as though you owe anything or to let us know this has been paid, when it was paid and who to. One of our advisors will then be able to assist you further.
Our aim at EOS Solutions UK is to always provide a first class service and we are committed to treating our customers fairly. However, should you ever feel dissatisfied with our conduct in any way we would welcome contact from you. We have a formal complaints procedure in place to help you with any concerns that you may have so to request a copy of this or to discuss your concerns please contact us on 0344 372 9673 or email us at firstname.lastname@example.org.